Privacy Policy
Effective Date: 14/04/2025
From Ashes She Rose
At From Ashes She Rose ("we", "our", or "us"), we are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your personal data when you engage with our online learning programmes, group coaching calls, and related services.
For the purposes of this website, all products, services, content, and communications offered under the name "From Ashes She Rose" are also legally and operationally associated with "Phoenix Rising" and Stephanie Moore. These names may be used interchangeably across our platforms, documents, and communications.
References to any of the following—From Ashes She Rose, Phoenix Rising, or Stephanie Moore—shall be understood to refer to the same sole business entity and its offerings. This includes but is not limited to coaching programs, digital products, online courses, downloads, community spaces, email communications, and all related services.
By engaging with this site or any associated materials, you acknowledge and accept that these names refer to the same provider and legal owner of the content and services offered
1. Who We Are
From Ashes She Rose provides online education and group coaching services to support personal, emotional, and spiritual growth. We act as the "data controller" of your personal data under GDPR.
If you have any questions about this policy, please contact us at:
📧 [email protected]
2. What Personal Data We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number.
- Account Details: Login credentials for our learning platform (if applicable).
- Payment Information: Billing address, transaction details (processed securely via third-party platforms such as Stripe or PayPal).
- Session Content: Information you voluntarily share during group calls or via forms, surveys, or email.
- Technical Data: IP address, browser type, device identifiers, and usage data collected through cookies and analytics tools.
We only collect data that is necessary for the delivery and improvement of our services.
3. How We Use Your Data
We use your personal data to:
- Provide access to our online learning platform and coaching calls.
- Register you for programmes and manage bookings.
- Send important updates, reminders, and coaching resources.
- Respond to inquiries or feedback.
- Process payments and issue receipts or invoices.
- Comply with legal or regulatory obligations.
4. Lawful Basis for Processing
Under GDPR, we rely on the following legal bases:
- Consent – When you opt in to receive newsletters, updates, or participate in group sessions.
- Contract – To provide you with services you've purchased or signed up for.
- Legal Obligation – Where required by law, e.g., tax record-keeping.
- Legitimate Interests – To improve our services and maintain the security of our systems.
You can withdraw your consent at any time by contacting us.
5. How We Store and Protect Your Data
We store your data securely using encrypted systems, password protection, and access controls. Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy.
All third-party service providers we use (e.g., learning platforms, email marketing tools, payment processors) are GDPR-compliant.
6. Sharing Your Data
We do not sell your data. We may share your information only with:
- Trusted third-party service providers who assist in delivering our services.
- Legal or regulatory bodies if required by law.
All partners who process data on our behalf are subject to data protection agreements.
7. Your Rights Under GDPR
You have the right to:
- Access – Request a copy of your personal data.
- Rectify – Ask us to correct inaccurate or incomplete data.
- Erase – Request deletion of your data, where applicable.
- Restrict – Ask us to limit processing in certain circumstances.
- Object – Object to processing based on legitimate interests or direct marketing.
- Data Portability – Receive your data in a structured format.
To exercise any of these rights, contact us at [email protected].
If you believe your data has been misused, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK: www.ico.org.uk
8. Cookies and Analytics
Our website may use cookies to enhance functionality and analyse website traffic. You can manage cookie preferences through your browser settings.
9. International Transfers
We may transfer your personal data outside the UK or EEA when using international platforms (e.g., Zoom, Teachable, Kajabi, Stripe). When we do, we ensure appropriate safeguards are in place in accordance with GDPR.
10. Changes to This Privacy Policy
We may update this policy periodically. All changes will be posted on our website and, where appropriate, notified to you by email.
11. Contact Us
If you have any concerns or questions regarding your data, please contact:
📧 [email protected]